Customer Care

Returns & Exchanges


Online Returns Instructions


Returns are easier than ever (and free!) Just follow the instructions below to return your order:

  1. Either scan the QR code on your packing slip or click here to start a return
  2. Pack the item securely, including any original packaging, inside your parcel
  3. Follow the on-screen instructions on our returns portal to prepare your return for shipment back to our warehouse
  4. Keep a record of your return tracking number or proof of return receipt

Please note that online international orders cannot be returned in store.

START YOUR RETURN

We hope you enjoy your Coach online purchase.

If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of delivery for a full refund. (This applies to full price items, purchases made during sales, clearance or other promotional periods).

All merchandise must be in new and unused condition and accompanied by the original receipt for us to accept the return.

Refunds will be provided to the same account you used to pay for the item.

We do not accept returns of pierced jewellery or liquid products where the hygiene seal or cellophane wrapper has been broken or removed.

Returns will be processed within 10-15 business days of our receipt of your item.

Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the time frame established by your financial institution.

Gift Returns

If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.

Incorrect/ Manufacturing Fault/ or Damaged Products

If you have received an incorrect item in your order, you may return it and we will refund you.

Returns made during a promotional offer or sale season

Our full returns and delivery policy applies. In case of refund, the amount will always match the purchase price.