FAQS

Returns will be processed within 10-15 business days of once your return arrives at our Returns department. A further email will be sent once processed.

Your refund will be processed to the payment method you used to purchase the item and the credit will be posted to your account according to the timeframe established by your financial institution. to the original payment method, how long this takes to reflect into your account will be dependent on your card provider and is out of our control.

If you are not satisfied with your Coach online order, you have 30 days from the purchase date to return it for full refund. During our sale period you have 30 days to return your order. Full details can be found here https://world.coach.com/support/returns

Please allow up to 10 working days once our Returns Department have received. A further email notification will follow once processed.

Everything you need to know about returns can be found here https://world.coach.com/support/returns

Yes you can! Purchases made during sales, clearance or other promotional periods must be returned within 30 days of receipt.

Yes! If you would like to exchange an item, you may do so free of charge within 30 days of receipt. Please note you can exchange for a new size or colour, of the same product, at the same value. If you wish to exchange your purchase for a different product, please process it by returning the original item for a refund and placing a new order.

Full details can be found here.

We accept the return of items that are in new, unused condition, with original tags. We cannot refund products where the hygiene seal has been broken or removed (this also applies to earrings) or custom-made or personalised items (including items that have been monogrammed or engraved).

Nothing! Your order will arrive with a prepaid shipping label which can be used to return the goods at no additional costs.

Please get in touch with our Customer Care team who will assist you further https://world.coach.com/contact-us

Refunds will only be processed back to the cardholders original form of payment.

Please ensure you have your order confirmation email showing your order number and payment method to hand in store. PayPal, Klarna and ApplePay orders cannot be refunded in store, but may be exchanged up to the value of your item(s). Please note all items purchased from our online outlet category cannot be returned at our retail store.

All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://world.coach.com/contact-us

All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://world.coach.com/contact-us

If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.

For international shipping details please visit our dedicated websites. Please note: delivery may be delayed due to events beyond our control such as adverse weather conditions or increase in demand.

Orders placed on world.coach.com are processed by our international sales and fulfilment partner, Global‑E. Please see the table below on available shipping options and costs. For additional information regarding shipping, please click here.

Of course, please enter when placing your order as we won't be able to amend once your order has been confirmed.

Once you receive your dispatch email they'll be a tracking link so you will be able to see exactly where your order is. Please click here to track your order.

Please reach out to our Customer Care team for further assistance.

Please reach out to our Customer Care team for further assistance.

We recommend checking the cut off times for your delivery option as your email may still be on its way. Otherwise this may be in your junk or spam folders.

You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.

At Coach, we treat all the information shared with us as private and confidential. Click here https://world.coach.com/support/privacy-policy for details on the Coach Privacy policy.

Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.

We hope you won't want to miss out on hearing the latest Coach news, but incase you need to please click on the unsubscribe link at the bottom of our emails.

Payments on world.coach.com are processed by our international sales and fulfilment partner, Global‑E. Available payment methods are tailored to your location below. Apple Pay and Google Pay are accepted worldwide (some exceptions apply). Klarna is available in selected International countries.

At Coach, we treat all the information shared with us as private and confidential. For further information, please check the Coach Privacy policy here https://world.coach.com/support/privacy-policy

Payment is taken upon dispatch.

For information related to Duties & Taxes, please visit the Global-e portal.

This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.

You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.

We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.

From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Coach as a trusted sender.

We currently do not sell online gift cards.

We're sorry we are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your delivery be sure to check your email notifications from your courier for further options.

We do not offer an exchange service at this time. A refund will be processed for all orders received at our Returns department.

To check your eligibility for a VAT refund, please visit the Global-e portal.

No, you don't have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.

You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.

Unfortunately we are currently unable to offer gift packaging for international orders.

We offer warranty from the date of purchase on all products purchased online on our international sites or from a Coach Retail Store. Everything you need to know can be found here https://world.coach.com/support/warranty For additional details, please contact our Customer Care team via our Customer Service Portal.

We offer warranty from the date of purchase, and this is valid with original proof of purchase or bank statement. For additional Information, please contact our Customer Care team via our Customer Service Portal.

All sizes are US sizes. For size conversions use our size guide here https://world.coach.com/support/size-guide

Simply click here https://world.coach.com/support/size-guide

If we are expecting more stock you will see a notify me when back in stock, if not be sure to call your nearest store for correct availability https://world.coach.com/stores/store-locator

You can add item(s) to your wishlist and share it! To add items to your wishlist: once you are on a product page, click on "Save to Wishlist".

Our Customer Care Team will be happy to assist or offer styling advice.

HOW CAN I TELL IF MY COACH PRODUCT IS AUTHENTIC?

In 1941, Coach was born. The brand became famous for its original Glove Tanned Cowhide, which was inspired by a baseball glove and the way it softens and ages over time. This full-grain leather still inspires Coach as it evolves and continues to source and select premium leathers that support the Coach heritage of quality and craftsmanship.

Only the highest quality leather is selected at Coach; just the top 20% of all hides are chosen to be used in our products. Hides are the main building blocks of leather, and are selected for their strength, look, feel, quality, and suitability. High-quality leather is paramount, as Coach uses dyes, waxes, and oils minimally to preserve the natural markings of each hides. This means that no two pieces are exactly alike, and that each product made from them is unique.